Determined by your description, the decision you acquired appears to get a rip-off. Telus can take customer security incredibly seriously, and we want to guarantee you of the next:
Be familiar with a feasible fraud or misrepresentation remaining performed by some folks boasting to generally be Telus employees. They might be contractors, or Distinctive advertising reps, or just employees who are intentionally misrepresenting Telus.
Appears like somebody dropped the ball with your Optik Television set box. I would stick to up with them for getting this sorted out.
Good day RoHo_ and many thanks for your time and effort, our workforce might be content to consider this along with you. We'll need additional information concerning your account so we are going to ship you A personal concept Soon, thanks!
The new calling attribute necessitates mysterious callers to pay attention to a short concept and manually reply that has a one particular-digit code. Such as, a primary-time dialer making an attempt to connect with a customer with the Call Management characteristic will probably be greeted with a quick concept stating “this selection has Simply call Regulate – to obtain as a result of, be sure to press nine.” The variety is randomly produced. Once the digit is pressed, the decision will link.
I'm trying to find the contact number to contact to speak to your agent and asking yourself whenever they can be found in the weekend. I need to make payment arrangements and tried to on chat, even so they explained to me I have to get in touch with.
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I invest about $4500 a yr with Telus. In January I acquired an outside digital camera for $7/month but regretted it and desired to return it. It was new inside the box - only plugged in to test it. After a couple of hours waiting on the telephone I discovered that there is a $340 fee to terminate. That may be a ton for your $fifty camera. I pleaded With all the agent to waive the charge given that I am a faithful customer for thus extended. He stated a supervisor will simply call to discuss. Nobody called again. A month afterwards I attempted once more. Finally, in April, just after 8 hours to the mobile phone about this difficulty as many as that point, I gave my ultimatum… waive the superior cancellation price or I terminate the many services with Telus and go elsewhere. No. So, I cancelled everything. A shame, simply because I have not experienced one particular problem While using the Television, internet, or mobile phones and liked Telus… for over fourteen a long time. But the $7 cost persisted. Sigh. More hrs to the telephone. Why Is that this the only real way to communicate? It is so annoying and a colossal waste of time.
Regardless, my suggestion is not to do small business with these people as they aren't genuine about the things they are featuring, and the offers / options they declare a customer is in a position to get are, in fact, Excessive misrepresentations of what is definitely obtainable.
Sure I tried chat and bought connected that has a live particular person Nonetheless they told me I had to phone. Not sure exactly what the Reps around the chat can help with.
La fonction de Telus internet support recommendation automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
I'm wanting to renew my internet service following the two year agreement expired. We even have basic cable which I never ever use and wish to eliminate. It truly is unachievable to do this on the web, as well as phone number for support is quite very well concealed. I ultimately got it from a reseller. I called the amount, and listened to AI consider to receive me to make it happen online, but you can't quit using a service on the internet.
Then you start to complain you were promised things not A part of the legit solution. Given that your personal facts was utilized to incorporate this in your account, How will you win when explained to we did not offer you that. It will eventually appear like you personally subscribed.